Cela usizo
Cela usizo ithumela inkinga, umbuzo noma isiphakamiso ethimbeni lokusekela le-1map ngaphakathi ku-app. Usho ukuthi kwenzekeni nokuthi kuwuthinta kanjani umsebenzi wakho. I-app yengeza imininingwane edingwa ithimba lokusekela, ibala ukuthi kuphuthuma kangakanani ngokwezimpendulo zakho, bese ikuthumelela inombolo yenkomba nge-imeyili.
Ayikho kumenyu yakho?
Support appears once 1map has switched the support form on. Until then, e-mail 1map's support team as before.
Lapho uyithola khona
Choose Support: on the Dashboard, beside Profile, in the panel behind your avatar (top right), or under Help in the menu at the top (on a phone, the menu behind ☰). It opens your support page, with Ask for help and Send feedback at the top and your requests below. Ask for help opens the form over the page you are on, so the map you have open stays as it is; Send feedback opens it on a suggestion. Cancel brings you back to where you were on the support page; once a request is sent, the support page opens it.
A link straight to it: app.1map.co.za/support. If you are not signed in, you sign in first; then your support page opens over the Dashboard.
Ukugcwalisa ifomu
Kumayelana nani? iza kuqala:
- Ukusebenzisa i-1map: noma yini mayelana ne-app, amamephu ayo, idatha yayo noma ama-API ayo.
- Izinkokhelo noma i-akhawunti yami: ama-invoyisi, izinkokhelo, uhlelo lwakho noma imininingwane ye-akhawunti yakho. Bheka Imibuzo yezinkokhelo neye-akhawunti.
Ku-Ukusebenzisa i-1map ifomu libuza:
| Umbuzo | Ongakukhetha |
|---|---|
| Luhlobo luni lwesicelo? | Inkinga, Umbuzo, Isiphakamiso noma Compliment |
| Kuthinta abantu abangakanani emsebenzini? | Inhlangano yonke, Umnyango noma indawo eyodwa, Ithimba noma Umuntu oyedwa |
| Ungaqhubeka usebenza? | Cha, umsebenzi umile, Kancane: enye indlela inzima kakhulu, Yebo, ikhona enye indlela, Awukho umthelela okwamanje noma Angazi |
| Iyiphi ingxenye ye-1map? | Imephu noma isendlalelo, Ukuthola ikheli noma indawo, I-API, Imephu eshumekiwe (widget), Isistimu yenye inkampani noma Okunye |
For a Isiphakamiso or a Compliment the form does not ask Kuthinta abantu abangakanani emsebenzini? or Ungaqhubeka usebenza?: it stops no one's work, so it is always P4. The box for your words is then called Your suggestion or What did you like?.
Ingxenye oyikhethayo iletha imibuzo embalwa yayo:
| Ingxenye | Imibuzo eyengeziwe |
|---|---|
| Imephu noma isendlalelo | Iyiphi imephu noma indawo yokusebenza? ne-Iziphi izendlalelo? (kokubili kugcwaliswa ngokwemephu oyivulile; kushintshe uma kungalungile), ne-Ubulindele ukubona ini? |
| Ukuthola ikheli noma indawo | Ubusesha ini? |
| I-API | Iyiphi i-API?, Isicelo senziwe nini?, Isicelo (ungafaki okhiye namaphasiwedi) ne-Impendulo noma iphutha |
| Isistimu yenye inkampani | Iyiphi isistimu? |
Kwenzekeni? kuhlale kudingeka: amagama ambalwa okungenani. Sho ukuthi ubwenzani, kwenzekeni, nokuthi ubulindeleni.
Engeza amafayela ithatha amafayela afika ku-3, ngalinye lifika ku-20 MB. I-screenshot noma ukuqoshwa kwesikrini okufushane kusiza ithimba lokusekela kakhulu. You can also paste a screenshot straight into the text box, or drop files on it: they are added here. The toolbar above the text makes it larger, bold, italic or underlined, and adds lists and links.
Bese uchofoza Thumela.
Kuphuthuma kangakanani
Awukhethi ukubaluleka. I-app iyakubala ngokwezimpendulo zakho ku-Kuthinta abantu abangakanani emsebenzini? naku-Ungaqhubeka usebenza?, ngakho sonke isicelo silinganiswa ngendlela efanayo:
| Kuthinta abangakanani | Umsebenzi umile | Kancane | Ikhona enye indlela | Awukho umthelela okwamanje | Angazi |
|---|---|---|---|---|---|
| Inhlangano yonke | P1 | P1 | P2 | P3 | P2 |
| Umnyango noma indawo eyodwa | P1 | P2 | P3 | P3 | P3 |
| Ithimba | P2 | P3 | P3 | P4 | P3 |
| Umuntu oyedwa | P3 | P3 | P4 | P4 | P4 |
P1 iphuthuma kakhulu kunazo zonke, futhi P4 iphuthuma kancane kunazo zonke. I-imeyili oyitholayo isho ukuthi isicelo sakho sinokubaluleka okukuphi, nokuthi kusho ukuthini.
Lokho i-app ekwengezayo
Ukuze ithimba lokusekela lingadingi ukubuza, i-app ithumela lokhu nesicelo sakho. Ikuthatha lapho uvula ifomu:
- ikheli lekhasi obukulo (ngaphandle kwalutho olungemuva kwe-
?); - izendlalelo ezibonakalayo kumephu, nendawo yokusebenza oyivulile;
- isiphequluli sakho, nenguqulo ye-app;
- isicelo sokugcina se-API i-app esenze kuseva ye-1map, nesokugcina esehlulekile: kuphela uhlobo lwaso, ikheli laso nomphumela waso, hhayi idatha ekuso;
- isikhathi.
Igama lakho, ikheli le-imeyili ne-akhawunti yakho kuhamba nesicelo, ukuze ithimba lokusekela lazi ukuthi liphendula bani.
Ngemva kokuthumela
Ngokuvamile kungakapheli amasekhondi ambalwa ifomu lithi Isicelo sakho sibhaliswe njengo-, kulandele inkomba, isibonelo CS-1234. Kulandela i-imeyili ene:
- inkomba: yisho uma uxhumana ne-1map mayelana nalesi sicelo;
- i-Support Plan yakho nokubaluleka, nomugqa ochaza ukuthi ukubaluleka kusho ukuthini;
- usuku nesikhathi i-1map ezophendula ngaso, ngesikhathi saseNingizimu Afrika;
- ukuthi uhlelo lwakho luyazibophezela yini esikhathini sokuxazulula inkinga;
- ikhophi yalokho okuthumele.
Uma ideski yokusekela ye-1map ingafinyeleleki ngaleso sikhathi, ifomu lithi Isicelo sakho sibhalisiwe. Inombolo yakho yenkomba izolandela nge-imeyili. Isicelo sakho siyagcinwa, futhi sithunyelwa ngokushesha uma ideski isifinyeleleka, bese i-imeyili enenkomba yakho ilandela ngaleso sikhathi. Ungasithumeli futhi.
Ukuchofoza Thumela kabili, noma uma uxhumano luhamba kancane, akusibhalisi isicelo kabili: ukuchofoza kwesibili kwefomu elifanayo kuyabonakala. Ukuze ubuze okunye, vala ifomu bese uphinde ulivule.
When support answers, the answer comes by e-mail from 1map, with the same subject as the first e-mail and your reference in it. To answer back, reply to that e-mail and keep the reference in the subject.
Your requests
Your support page lists the requests you sent from the form, in the account you are signed in to. An account administrator sees every request of the account, with who asked. It opens on Open: every request not yet resolved, those waiting for your answer included. Waiting for you shows only those, Resolved the finished ones, and All everything. The search box finds a request by its reference, its words or who asked, and each column sorts and filters like any list in 1map.
Choose a request to read the conversation: what you wrote, the support team's replies (signed 1map Support, or with the name of who wrote it, as Rita Brown (1map Support)) and your own replies. Type your reply in the box at the bottom and press Send reply. The toolbar makes text bold, italic, underlined or larger, and adds lists and links; a web address you type becomes a link by itself. Add files sends up to 3 files of 20 MB with it: pick them, drop them on the box, or paste a screenshot straight into it. Your files show on your reply. When the team is waiting for your answer, the box shows what they asked, and your reply hands the request back to them. The top of a request shows when you asked, what it is about, and when the first reply is due or came. When a request is resolved, you get an e-mail saying so (or the support team's closing reply, if they wrote one). When a resolved request asks whether it is solved, Yes, it is solved closes it and No, it is not solved lets you reply; otherwise a resolved request takes no more replies: use Ask for help for a new one. A resolved request also closes by itself a few business days later, after a reminder by e-mail.
Files sent with the request lists the files you added. Choose a picture to see it on the page (Download keeps a copy); a PDF opens in a new tab, and any other file is saved to your device. A file still on its way to the support team shows Not available yet.
A request you e-mailed to [email protected] is answered by e-mail.
Izinhlelo zokusekela nezikhathi zokuphendula
Ifomu likhombisa uhlelo lwakho ngaphezu kwe-Thumela (Uhlelo lwakho lokusekela: …):
| Support Plan | Ubani onalo | I-1map iphendula kungakapheli |
|---|---|---|
| Basic | Abantu abasohlelweni lwe-1map olukhokhelwayo | Amahora okusebenza angu-16 (izinsuku zokusebenza ezimbili), noma ngabe ukubaluleka kungakanani |
| Standard noma Premium | Ama-akhawunti ane-annexure yokusekela esayiniwe | P1 ne-P2: amahora okusebenza angu-4. P3: angu-12. P4: angu-24 |
| Akukho | Izinhlelo zamahhala nezokuzama, ezingenayo i-annexure | Asikho isikhathi sokuphendula esithenjisiwe; i-1map isasibheka isicelo sakho |
Amahora okusebenza nguMsombuluko kuya kuLwesihlanu, kusukela ngo-08:00 kuya ku-13:00 nango-14:00 kuya ku-17:00 ngesikhathi saseNingizimu Afrika, ngaphandle kwamaholide kazwelonke. I-imeyili inikeza usuku nesikhathi sangempela, hhayi inani lamahora.
Uhlelo lwe-Basic aluzibophezeli esikhathini sokuxazulula inkinga. Nge-Standard noma i-Premium, isikhathi sokuyixazulula sinjengoba sibekiwe ku-annexure yakho yokusekela. Ukuze uhlele uhlelo lokusekela, xhumana ne-1map.
Imibuzo yezinkokhelo neye-akhawunti
Khetha Izinkokhelo noma i-akhawunti yami, bhala umbuzo wakho ngaphansi kwe-Umbuzo wakho, engeza amafayela uma esiza (i-invoyisi, ubufakazi benkokhelo), bese uchofoza Thumela. Umbuzo uya nge-imeyili ethimbeni lezezimali le-1map, futhi uthola ikhophi. Ifomu lithi Umbuzo wakho uthunyelwe ethimbeni lethu lezezimali, futhi uthole ikhophi nge-imeyili. Ithimba lezezimali likuphendula nge-imeyili.
Imibuzo yezinkokhelo ayinakho ukubaluleka noma isikhathi sokuphendula, futhi ayiyi edeskini yokusekela.