Subscription and payments

Your subscription is the 1map plan you are on: Lite (free), Professional or Premium. This page shows where to see your plan, how to upgrade and pay, what happens after you pay, and which emails you may get.

Where to find it

There are three ways in. All of them open the same screen.

• Profile > Subscription: open the panel behind your avatar, choose Profile, then the Subscription tab.
• Subscription on the dashboard, beside Profile in the greeting area.
• UPGRADE TO SEE STAND INFO in the search panel on the map, which Lite users see.

Your current plan

The card at the top shows your plan. Once you have paid through 1map, it also shows your billing details:

Item	What it shows
Status	active, past_due (a monthly payment is late) or suspended (a payment is 30 days overdue).
Price per month	What you pay each month.
Payment method	How you pay. For a card, the last four digits too.
Card expiry	The month and year your card expires.
Start date	When your paid plan started.
Next billing date	The day of your next monthly payment.
Last payment	The date and amount of your last payment.

My Billing

If your account is linked to 1map's accounting system (SAGE), a My Billing card appears under your plan. View my invoices opens your invoices and statements in SAGE's customer zone, in a new tab. If your account is not linked, the card does not appear.

Available plans

Under Available Plans, Professional and Premium each have a card with the monthly price and one button:

Button	What it does
Current Plan (greyed out)	The plan you are on now.
Upgrade	Opens the upgrade form under the cards.
Request Downgrade	Asks for a cheaper plan. Add a reason if you like, then press Submit Request. The request goes by email to 1map's accounts team, who contact you.

On a paid plan, a Downgrade to Lite (Free) row under the cards does the same for the free plan. There is no cancel button of your own: to cancel, request a downgrade to Lite.

What happens to your request: if you pay by card, the accounts team stops your card subscription, so Netcash stops charging your card, and moves you to Lite. For a downgrade to another paid plan, such as Premium to Professional, you then take the new plan from your profile with Upgrade and pay by card, as described below. 1map sends no email when your subscription is stopped: the accounts team answers your request.

When online payment is not open yet

If 1map has not opened any way to pay online yet, a message above the plans says so and gives the accounts team's email address. Upgrade is greyed out. Contact the accounts team to change your plan.

Upgrading

Upgrade opens a form in four parts:

1. Invoice Details: company name, company address and VAT number. Optional; they appear on your monthly invoice.
2. Billing Contact Details: the name, email and contact number of the person who pays. Required.
3. Payment Method: only the ways to pay that 1map has switched on: Credit Card, Debit Order and EFT.
4. Subscription Details: your account, the plan, today's date and the monthly cost. For a card or a debit order, Deduct On shows when you pay: the 1st of every month, or the next working day. For EFT, choose Invoice Frequency: Monthly, Quarterly, Bi-Annually, Annually or Once-off.

Press Submit. Submitting means you agree to the Terms of Use.

Paying by card

After Submit, a confirmation shows exactly what will be charged, for example:

Today: R203.23, for 11 October 2026 to 31 October 2026 (21 days).

Then R300.00 a month, from 1 November 2026.

Confirm takes you to Netcash's secure payment page, where you enter your card details. Back returns to the form.

How the amounts are worked out:

• The first payment covers today up to the end of this month. It is charged at this month's daily rate: the monthly price divided by the number of days in this month.
• If today is the 1st, the whole month is charged today, and the monthly payment starts on the 1st of next month.
• After that, the monthly price is charged on the 1st of every month (or the next working day), until the plan is cancelled.

You sign up	Deduct On	Plan	Today	After that
11 October	1st	R300 a month	R203.23, for 11 to 31 October (21 days)	R300 on 1 November, and on the 1st of every month

Upgrading from another paid plan? For the days your current plan has already paid for, you pay only the difference between the two plans, and the confirmation says so. Your old plan stops being charged as soon as the new one is confirmed.

Your card stays with Netcash

1map never sees or stores your card number. It keeps only the last four digits, the expiry date and the cardholder's name, to show them on this tab.

Paying by debit order or EFT

Submit sends your request to 1map's accounts team straight away, and a Request sent message confirms it. For a debit order, the team contacts you to set it up. For EFT, they send you an invoice. Your plan changes once they have processed your request.

After paying by card

Netcash sends you back to a 1map page that says what happened:

Page	What it means
Payment received	Netcash accepted your payment. Your plan changes as soon as Netcash confirms it, normally within a minute.
Payment not completed	The card was declined or the payment was not finished. Nothing was charged. You can try again from your profile.
Payment on its way	An EFT payment was started on Netcash's page. Your plan changes when Netcash receives the money.
Payment cancelled	You cancelled on Netcash's page. Nothing was charged. You can start again with Upgrade whenever you are ready: the new attempt replaces the unpaid one.
We could not record the result	1map could not record what happened. If a payment went through, your plan still changes once Netcash confirms it.

The page shows your payment reference. Keep it in case you need to contact 1map. Open my profile takes you back to your profile.

If your plan has not changed

Wait a minute and refresh the page. If a payment went through but your plan has still not changed after an hour, contact 1map and give the reference.

Recent transactions

Once you have paid, Recent Transactions lists your payments: Date, Amount, Status (completed or failed) and Payment method. It shows five at a time.

When a payment is missed

If a monthly payment does not come through:

After the billing date	What happens
5 days	Your subscription becomes past_due.
30 days	It becomes suspended, and you get an email.
60 days	It is cancelled and your account moves to Lite.

To catch up, contact 1map's accounts team before the 60 days are up.

Emails you may get

Email	When you get it
Payment Receipt	Each time a payment goes through. It shows the amount, the reference, the next billing date and your card's last digits.
Payment Not Received	Netcash could not collect a monthly payment. The email gives the reason Netcash gave. Check your card with your bank, or contact the accounts team.
Subscription Suspended	Your payment is overdue. If it is not paid within 30 days, your subscription is cancelled and your account moves to Lite.
Subscription Cancelled	Your subscription was cancelled because a payment was 60 days overdue, and your account is on Lite. You can subscribe again at any time from your profile.
Your Card Expires Soon	Sent once, when your card is within 30 days of the end of the month it expires. Netcash stops charging a card once it has expired, and a card subscription cannot be moved to a new card. Contact the accounts team before then, to set up the payment with your new card or another way to pay.

The last four emails give the accounts team's email address, and go to you only while you are on a paid plan.

If something looks wrong

What you see	What it means
Upgrade is greyed out, with a message above the plans	Online payment is not open yet. Contact the accounts team at the address in the message.
A way to pay is missing	Only the ways to pay that 1map has switched on are offered.
Your plan did not change after paying	Wait a minute and refresh the page. If it has not changed after an hour, contact 1map with the reference.
Payment not completed	Your card was declined, so nothing was charged. Try again, or use another card.
No billing details on the current plan card	You have not paid through 1map yet, for example because 1map set up your plan for you.
No My Billing card	Your account is not linked to SAGE. Ask the accounts team for your invoices.

See also

• Profile Settings - your details, language and password